Showing posts tagged with staff.
Posted November 23rd, 2009 by ETC
San Francisco was a wonderful setting to visit with so many of our customers. In addition to meeting with many of you at NASS 2009 to discuss current and future projects, we recorded all of your input and want you to know that--as part of our commitment to your success--we take customer feedback very seriously. Thank you for relying on us to deliver outstanding medical device testing services and for making the conference a great success.
Remember, you don’t have to wait until next year’s NASS conference to see us. Visit us online or call us at 719-264-9937 to schedule your onsite visit to our ETC facilities in Colorado Springs. Until then, we look forward to following–up the conversations initiated at NASS 2009.
Posted June 29th, 2009 by ETC
You have a new liaison at Empirical Testing Corp. Sales Engineer, John Murray, recently joined our team to provide you with a direct line into our laboratory. As an engineer, John splits his time between running tests in the ETC lab, delivering quotes on prospective testing jobs, and answering customer questions. Customers will have an opportunity to meet Murray at the upcoming MD&M Midwest and NASS conferences. In the meantime, you may contact Murray with your technical questions and requests for quotes.
“Customers can appreciate that I’m someone in the lab with working knowledge of all the tests coming in and out of the lab,” says Murray. “Plus, I know what is currently happening in the medical device field. If a special request comes in, I can deliver a quote while offering direction on which test methods should be used to test the device.”
In addition to benefiting from another ETC point–of–contact, customers will also benefit from working with someone with years of laboratory experience. Murray, who has an engineering degree, spent many years in medical sales supporting data acquisition for life science education and research labs in a university setting. He has sold laboratory equipment as well as set up laboratories from the ground up. Additionally, Murray has delivered customer and employee training and performed product development on a global level.
As ETC Sales Engineer, Murray’s primary goal is for customers to see an added level of efficiency in the lab. “I”m here, as is the entire ETC staff, to ensure that our customers are more successful than ever.” You may contact him at JMurray@empiricaltesting.com or 719.264.9937.
Posted June 11th, 2009 by ETC
Please join us in welcoming Kim Rokicki to the ETC team. At ETC, offering “best in class” service and partnering with our customers has always been a priority. It is our goal to inspire confidence that we can provide the services you're seeking, while not only meeting or exceeding the industry testing standards and customer service practices, but also fostering a mutually profitable relationship.
As our Client Care and Customer Service Coordinator, Kim works very closely with ETC President, Dawn Lissy, and is here to take our customer focus to the next level by ensuring that you have an exceptional experience through every phase of your product development cycle.
Kim comes to us with over 15 years of customer contracts and service experience and is available to address all of your comments, suggestions, service, and quality needs. Please consider her your connection to a very personalized working rapport. You may reach her at 719-264-9937 or krokicki@empiricaltesting.com.
Posted February 8th, 2009 by ETC
In an ongoing effort to meet your evolving testing needs, ETC welcomes your feedback. Visit our Contact Us page to report how we’re doing, what services we can add to our mix, or how we can improve your testing experience. And, when one of our staff exceeds your expectations, we'd like to hear that, too. We look forward to hearing from you!
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